I disagree with the amount of my bill, what should I do?

Review your bill to see if the meter reading was an actual meter reading (MR) or a computer estimate (CE). If your meter reading was estimated, contact our office to provide an actual meter reading. If an actual meter reading occurred, evaluate any new appliances or behavioral patterns that may influence usage. Register for Customer Connect to monitor your interval usage for abnormalities. Our Payments & Utility Billing division is available to assist you in troubleshooting potential issues. If no apparent reason exists, meter tests are available at a cost of $70. This cost is waived if the meter tests outside of industry standards.

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1. How do I open and close an electric utility account as a tenant or renter?
2. Will Customer Connect automatically transfer or move my account over to a new City of Newark address?
3. How do I open and close a water utility account as a tenant or renter?
4. I am a new homeowner; how do I establish service in my name?
5. What information is required to establish service for a residential rental property?
6. What fees or deposits are required for residential electric service for new tenants?
7. What payment methods are accepted?
8. How do I pay my utility bill?
9. What is Budget Billing?
10. How can I sign up for Preauthorized Payments (Direct Debit) or Budget Billing (Equal Payment plan)?
11. What is the Customer Charge listed on my bill?
12. How do I make payment arrangements?
13. I need help paying my bills, what can I do?
14. Can I pay my ticket online?
15. Do you offer rebates or incentives for energy conservation?
16. I disagree with the amount of my bill, what should I do?
17. What is the “Energy Next” line on the bill?
18. How do I change the name on the bill?
19. How can I register my address for medical emergencies?
20. What is Customer Connect?
21. Are my Customer Connect transactions secure?
22. How can I link other accounts in Customer Connect?
23. Am I able to establish alerts for usage in Customer Connect?
24. I am experiencing issues with selecting a password for my Customer Connect account.
25. Who do I contact for additional Customer Connect support?
26. What is the Renewable Energy Program?