I am a tenant who is unable to place water service in my name, why?

Water and sewer service are directly associated with the property. Services that can be liened must remain in the name of the property owner. While tenants are unable to place the account in their name or establish a Customer Connect account under the name of the owner, you can have the owner provide authorization for us to mail the bills directly to you.

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1. How do I open and close a utility account as a tenant/renter?
2. What fees or deposits are required for residential electric service for new tenants?
3. What information is required to establish electric service for a residential rental property?
4. I am a new homeowner, how do I put the service in my name?
5. How do I pay my utility bill?
6. Can I pay my ticket online?
7. What is the customer charge listed on my bill?
8. How do I make payment arrangements?
9. I disagree with the amount of my bill, what should I do?
10. I need help paying my bills, what can I do?
11. What is the “Energy next” line on my bill?
12. What is Budget Billing?
13. How do I change the name on the bill?
14. I am a tenant who is unable to place water service in my name, why?
15. What is Customer Connect?
16. I am having trouble selecting a password for my Customer Connect account.
17. What payment methods are accepted?
18. Are my Customer Connect transactions secure?
19. How can I register my address for medical emergencies?
20. Do you offer rebates or incentives for energy conservation?
21. I am moving; will my Customer Connect account automatically transfer over to my new address?
22. Can customers sign up for Preauthorized Payments (PAP) or Budget Billing through Customer Connect?
23. Who can I reach out to for Customer Connect assistance?