Electric Account and Bill Pay

Customer Conntect Button Opens in new window          Green Button to Pay or Appeal Parking Ticket Opens in new window

NOTE: Customer Connect may be down for maintenance each Tuesday from 10 a.m. until noon EST. Access will be unavailable.

Welcome to Customer Connect, your access to online utility account information! Customer Connect provides you with interactive modules and access to more current, detailed information related to your water and electric consumption. Sign up to monitor your usage with easy-to-read charts, enroll in electronic billing, schedule custom alerts, make automatic payments, enroll in budget billing, analyze utility bills and request service directly through your Customer Connect portal.

Register for Customer Connect

Register a Customer Connect account by clicking here. Be sure to have a valid, active e-mail address and your most recent utility bill handy during registration as these will be needed to complete the account validation process.

If you need any assistance during the enrollment process, please call the Payments & Utility Billing department at 302-366-7000 during normal business hours.

Open, Close or Transfer a City of Newark Utility Account

Non-owner occupied properties (rentals) that need to open, close, or transfer a utility account may do so utilizing their Customer Connect account and avoiding waiting in lines or calling on the phone.

Other Payment Methods

The Payments and Utility Billing Department accepts walk-in payments Monday through Friday, 8:30 a.m. - 5:00 p.m.

To mail a payment, address the envelope to:

  • City of Newark
  • P.O. Box 13447
  • Philadelphia, PA 19101

The City utilizes a Newark banking branch for all banking activity, while utility payments are directed to the regional lockbox address above to ensure they are processed in a timely manner.