What is the Renewable Energy Program?

In partnership with its citizens, Newark is striving to become a more sustainable community, one which meets the needs of its present inhabitants while preserving for future generations the finite local and global resources and our natural environment. As part of the roadmap to becoming more sustainable, the City has established goals related to how we provide electric power to customers via our Sustainability Plan. One of the City’s goals is to procure renewable generation resources for our distributed electricity mix of at least 30% by 2025, 65% by 2035, and 100% as soon as practicable but no later than 2045. At this moment, over 20% of the City’s power is derived from renewable energy, which is solar and wind.

City residents and businesses have shown consistent support for including renewable resources in the rest of our power supply mix — even if such resources are more expensive than non-renewable power sources. All newly established utility accounts are automatically enrolled in the program. Existing customers can enroll here. Since this is a voluntary charge, new customers may also opt out of the program completing the same form.

The Renewable Energy Program can be read about in its entirety on our webpage.

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1. How do I open and close an electric utility account as a tenant or renter?
2. Will Customer Connect automatically transfer or move my account over to a new City of Newark address?
3. How do I open and close a water utility account as a tenant or renter?
4. I am a new homeowner; how do I establish service in my name?
5. What information is required to establish service for a residential rental property?
6. What fees or deposits are required for residential electric service for new tenants?
7. What payment methods are accepted?
8. How do I pay my utility bill?
9. What is Budget Billing?
10. How can I sign up for Preauthorized Payments (Direct Debit) or Budget Billing (Equal Payment plan)?
11. What is the Customer Charge listed on my bill?
12. How do I make payment arrangements?
13. I need help paying my bills, what can I do?
14. Can I pay my ticket online?
15. Do you offer rebates or incentives for energy conservation?
16. I disagree with the amount of my bill, what should I do?
17. What is the “Energy Next” line on the bill?
18. How do I change the name on the bill?
19. How can I register my address for medical emergencies?
20. What is Customer Connect?
21. Are my Customer Connect transactions secure?
22. How can I link other accounts in Customer Connect?
23. Am I able to establish alerts for usage in Customer Connect?
24. I am experiencing issues with selecting a password for my Customer Connect account.
25. Who do I contact for additional Customer Connect support?
26. What is the Renewable Energy Program?