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You can protest your ticket within 30 days on a Tuesday or Wednesday between 8:00 a.m. and 10:00 a.m. Otherwise, the payment is due in full.
The City of Newark Municipal Building is located at 220 South Main Street, Newark, DE 19711. From I-95 South, take Exit IB (Rt. 896 North, S. College Avenue), at the third traffic light turn left into Christina Parkway, again at the third traffic light turn right onto Elkton Road. The Municipal Building is on the left side, one mile down the road. From I-95 North, take Exit 109B (Elkton, MD/Newark, DE), keep straight. The Municipal Building is on the left side, about 3+/- miles down the road.
You should contact the appropriate department director first. If after you have spoken with the department director you are still unsatisfied or you are not sure who to call, contact the City Manager’s Office at (302) 366-7020 for further assistance.
Go to the link provided or call the City Manager's Office at (302) 366-7020 and they will walk you through the sign up process.
The City advertises all job opportunities in the Sunday News Journal as well as in our website under Employment. Applicants may submit their application as instructed on the job posting. All job postings list a closing date and any other requirements.
Properties that are reassessed during the year between July and the following March will be issued an interim bill for taxes on the increased amount of assessment. This tax is prorated for the number of months remaining between the billing date and the following June 30.
Visit the Planning Department at 220 South Main Street to complete the required form. The license fee is based upon estimates of the demand and cost for municipal services related to business activities in the City. Contact the Finance Department at (302) 366-7000 for more information.
Services for rental units may use our online customer portal, CustomerConnect to open or close electric service. Payments & Utility Billing representatives are available Monday through Friday, 8:30 a.m. – 5:00 p.m. at the South Main Street location. Customers may also call between the hours of 8:30 a.m. – 4:00 p.m. A signed lease or landlord affidavit must be submitted within 10-days of establishing service. Leases may be e-mailed to email@example.com, faxed to (302)366-7169, or hand delivered to our South Main Street location.
New services for rental units require a minimum deposit of $100 to set up service, along with a $30 non-refundable application fee that will be billed to the account. Security deposits are refundable after 3 years’ good payment history, or upon moving out of the property. The refund process may take up to 4-weeks.
State identification is required to establish service. A copy of the rental agreement or landlord affidavit is required within 10-days of moving into the property.
The buyer’s attorney will contact the City of Newark prior to your settlement. They will provide us with your settlement information. We ask that you contact us after settlement to provide us with demographic information, such as telephone number(s), mailing address, and additional account names.
Payments may be mailed to P.O. Box 13447, Philadelphia, PA 19101-3447. The City is required to utilize our local financial institution's lockbox to process payments in a timely manner. Residents who choose not to use this Philadelphia payment center may use one of the following options: Dial (302)366-7000 to use our 24-hour automated payment system, CustomerConnect Payment portal, or in person at 220 South Main Street, Newark, DE 19711. Lobby hours of Operation are 8:30 a.m. - 5:00 p.m.
Customers can pay their ticket online by visiting the City of Newark's Parking Portal.
The customer charge is a flat charge to reduce the City’s sensitivity to various consumption. It assists in the recovery of fixed costs incurred to provide service.
Review your bill to see if the meter reading was an actual meter reading (MR) or a computer estimate (CE). If your meter reading was estimated, contact our office with an actual meter reading. We encourage you to view your daily usage in Customer Connect for continual usage. Our Payments & Utility Billing division is able to assist you with troubleshooting potential issues. Meter tests are available at a cost of $70. This cost is waived if the meter fails.
There are many third-party agencies that assist with electric payments. The City of Newark also has an annual fund to help its residents. Contact our partnering agencies or Payments & Utility Billing Division for additional information.
Energy next refers to the inclining rate structure of the bill. While our winter rates are traditionally flat, the summer rates are tiered at the first 250 kWh, next 750 kWh, and kWh in excess of 1000 kWh.
Budget Billing or equal billing is a service that reviews your prior annual utility bill average. Once the average is calculated, a monthly draft occurs from your checking or credit card account for 11-months. On the 12th month, customers are billed for the current bill and the reconciled balance (debit or credit). Customers must be on a Preauthorized Payment plan to participate in equal billing and have an acceptable payment history greater than 12-months.
Name changes can be updated with the submittal of marriage, divorce, or death certificate.
Water and sewer service are directly associated with the property. Services that can be liened must remain in the name of the property owner. While tenants are unable to place the account in their name or establish a Customer Connect account under the name of the owner, you can have the owner provide authorization for us to mail the bills directly to you.
Customer Connect is an interactive web portal that enables customers to monitor usage charts, enroll in electronic billing, remit one-time payments, make automatic payments, analyze bills, view billing information, up to date usage, update account information, and create service requests. Customers will have 24-hour access to review the most current and up-to-date account information.
You must select 7 alpha characters and 1 numeric character at minimum. Special characters are permissible as well.
Visa, MasterCard, Discover, cash, money orders, and checks
Customer Connect is built with security in mind. The website has been certified to be secured for bank transactions. The site is encrypted with 128-bit encryption and is regularly verified to meet or exceed PCI Data Security Standard (PCI DSS) compliance standards. Your credit card information is not stored.
Residents may register their address for medical emergencies by filling out the Life Support Certification form. Your medical practitioner must complete and certify this form. The Life Support status does not prevent residents from service interruptions for power failures, natural disasters, or non-payment service interruptions.
Yes, the City of Newark, in partnership with Delaware Municipal Electric Corporation, help residents and businesses reduce their energy use and save money through Efficiency Smart. This program offers rebates, incentives and more.
Yes, provided that you indicate that you are moving from one location to another within City limits.
Customers can sign up for Preauthorized Payments to draft from their financial institution online. Simply log in to the portal, select “Pay & View Bills” and select, “Auto Pay.” Budget Billing plans must be added by a Payments and Utility Billing representative by calling (302)366-7000 during normal business hours, Monday through Friday 8:30 a.m. to 4:00 p.m.
Our Payments & Utility Billing division is available Monday through Friday from 8:30 a.m. to 4:00 p.m. to assist you with utility related inquiries at (302)366-7000.
The Planning and Development Department is located on the first floor of the City of Newark Municipal Building, 220 South Main Street.
At least one person whose name will appear on the deed must visit the Planning and Development Department to complete the process. There is no fee for the affidavit and the process takes approximately 15 minutes to complete. The Planning and Development Department office hours are Monday through Friday, 8:30 a.m. to 5:00 p.m.
Call our non-emergency telephone number at (302) 366-7111.
Please see our tips page for methods of providing information about crimes or drug incidents to the Newark Police Department.
Please contact the Records Division at (302) 366-7100 - option 3 - for this information. The Records Department is open Monday through Friday from 8:30 am until 5:00 pm. Picture ID is required to obtain a report. Crash reports cost $20 each and serious injury/fatality crash reports are $60 each. The first victim's copy of a crime report is free. Additional victim's copies are $20 each. To obtain a victim's copy, you MUST be listed as the victim on the police report.
Persons other than a crime victim may not obtain copies of a police report.
To facilitate your request, you must provide the report/complaint number. If this is unknown, provide date/time/location in order to research requested information. Allow approximately four (4) business days to process your request.
Residential parking permits are obtained through the Newark Parking Division.
A list of calls for service for a particular area can be supplied upon request. Contact our Crime Prevention Officer at (302) 366-7100, x. 3413. You can also view the City of Newark's public crime map webpage.
No. All requests for fingerprinting for employment or other purposes should be directed to the State Bureau of Identification at (302) 739-2528. Additional information can be found here.
Tours of the Police Department are conducted on an appointment basis. Please contact the Crime Prevention Officer at (302) 366-7100, x. 3413.
1. You can click this link to view Known Sex Offenders in Newark.
2. You can look at the Delaware Sex Offender Central Registry website and search by last name, development, city, or zip code.
3. You can come to the Newark Police Department and look through a binder containing information on known Tier II & Tier III sex offenders in the City of Newark.
State law provides that notification be sent to “members of the public who are likely to encounter a sex offender” and includes “schools, licensed day care facilities, public libraries, and other accessible public facilities with in the community.” Letters are only sent to these organizations. However, in cases of a Tier III offender, door-to-door notification is made in the area of the offender’s residence and/or information is provided via telephone using the InformMe automated telephone notification system. If you are in charge of a community organization with a facility accessible to the public or a licensed day care center and do not currently receive sex offender notifications, please contact Det. Paul Keld to see if your organization meets the qualifications to receive notifications.
The City does have its own curbside recycling program. Recycling pick up is one of two days (Thursday or Friday) already assigned to you.
The City will come out and shut the water off at the curb once you have schedule the repair. Call the Water & Wastewater Department at (302) 366-7000, Monday-Friday, 8:30 a.m. to 5:00 p.m. For service after 5:00 p.m., weekend, or holiday, call the City's general number at (302) 366-7000.
A Boil Water Advisory is typically issued after a water main break repair, small or widespread loss of pressure in our water system, or a natural disaster. In some cases, our crews can repair a water main while maintaining adequate pressure to prevent possible contamination from entering the water distribution system. When we issue a Boil Water Advisory, we notify only the customers affected. For more information please read our FAQ or call the Public Works and Water Resources Department at (302) 366-7000.