FAQs • How can I get a refund or credit for an activity?

How can I get a refund or credit for an activity?

REFUND/CREDIT/TRANSFER POLICY

Registrants will receive a full refund if the program is cancelled by Newark Parks and Recreation.
If you are unable to attend an activity, contact us at least 24 hours prior to the program start time. You may choose one of the following options:
A. Credit your account for the amount paid (credit is valid for one year from the date of issue);
B. Transfer to another activity;
C. Receive a refund for the amount paid, less a processing fee of $10 or 10% of the program cost, whichever is greater.
If you are not satisfied with an activity, please contact us within 5 business days after the final class or meeting. We will offer to credit your account, transfer you to another program, or refund the amount paid less the applicable processing fee.
Credit card convenience fees are non-refundable.
Credits and refunds do not apply to trips, events and adult sports leagues.
Please allow 3 - 4 weeks for refund processing.

Parks & Recreation

REFUND/CREDIT/TRANSFER POLICY

Registrants will receive a full refund if the program is cancelled by Newark Parks and Recreation.
If you are unable to attend an activity, contact us at least 24 hours prior to the program start time. You may choose one of the following options:
A. Credit your account for the amount paid (credit is valid for one year from the date of issue);
B. Transfer to another activity;
C. Receive a refund for the amount paid, less a processing fee of $10 or 10% of the program cost, whichever is greater.
If you are not satisfied with an activity, please contact us within 5 business days after the final class or meeting. We will offer to credit your account, transfer you to another program, or refund the amount paid less the applicable processing fee.
Credit card convenience fees are non-refundable.
Credits and refunds do not apply to trips, events and adult sports leagues.
Please allow 3 - 4 weeks for refund processing.

2. How do I find out about a city event?: Visit our Community Events page under Parks & Recreation for details, our City newsletter, or calendar page. If you have any questions about one of our events, please contact the Parks & Recreation Department at (302) 366-7000.

3. How do I register for an activity?: There are four easy ways to register for an activity: WALK-IN, MAIL-IN, or ONLINE!
Online Registration Information

4. How do I know if a game or activity has been canceled?: Call the Leisure Time Hotline at (302) 366-7147.

5. How do I know if I'm a Newark resident?: If you receive an electric bill from the City, then you are a Newark resident. If you receive a bill from Delmarva Power or any other company, then you are not a City of Newark resident.

6. How do I reserve a Park or the George Wilson Center?: To reserve a park or the George Wilson Center, please visit City of Newark’s Parks & Recreation Catalog and navigate to the yellow Facility & Park Rental tab at the top.